Responsible gambling

At Casino du Lac-Leamy, we are committed to providing our players with a safe and responsible gaming environment. We understand that problem gambling can have serious consequences for individuals and their loved ones.

Self-Exclusion Program

Our self-exclusion program allows players to temporarily or permanently exclude themselves from participating in our games and activities. This program is confidential and designed to help prevent problem gambling behaviors.

To initiate the self-exclusion process, please contact us at:

Phone
Email

Deposit Limits

We offer a deposit limit feature that allows players to set limits on their daily, weekly or monthly deposits. This can be an effective tool for managing gaming spending and preventing problem gambling behaviors.

To set up your deposit limit, please log in to your account and follow these steps:

Go to the "My Account" section
Click on "Deposit Limits"
Enter your desired limit

Time-Outs

If you feel that you are developing a problem with gaming or are struggling to control your spending, we encourage you to take a break from our games and activities. You can temporarily exclude yourself for up to 30 days.

To initiate the time-out process, please contact us at:

Phone
Email

Responsible Gaming Tools

We provide a range of responsible gaming tools to help you manage your gaming experience. These include:

Self-assessment quizzes
Reality checks ( reminders of how much money and time has been spent)
Account freezing ( allows you to temporarily lock out access to your account)

You can find these tools in the "Responsible Gaming" section of our website.

External Resources

If you or someone you know is struggling with problem gambling, we encourage you to seek help from a professional organization. Some resources include:

The National Center for Responsible Gambling (NCRG)
The Canadian Centre on Substance Abuse and Addiction
Gamblers Anonymous

We are committed to providing our players with a safe and responsible gaming environment. If you have any questions or concerns, please do not hesitate to contact us.

Important Information

Problem gambling can be treated.
Early intervention is key.
Confidentiality of self-exclusion programs protects your identity.

Please gamble responsibly.